FAQs

URU candles stand out due to our unique blend of luxury and purpose. Each candle is meticulously crafted using eco-friendly materials like soy wax and cement jars, ensuring a high-quality product that’s also kind to the environment. Our scents are carefully selected, mixed, and refined from thousands of options to bring a unique, luxurious aroma to your home.

At URU candles, sustainability is at the core of our production process. We use eco-friendly materials such as soy wax and cement jars, which are both renewable and biodegradable. Our packaging is made from biodegradable kraft paper, minimizing waste and reducing our environmental footprint.

You can place an order directly through our website by selecting the desired candles, adding them to your cart, and proceeding to checkout.

No, currently we provide our service to the United States only. We hope to expand in the future.

Orders are typically processed within 1-2 business days. Delivery times vary based on location. Standard shipping usually takes 5-7 business days within the US.

We have a 14-day return policy. If you are not completely satisfied, you can return the product within 14 days of receipt for a full refund or exchange.

To initiate a return or exchange, please contact our customer service team at info@urucandles.com with your order number and reason for return.

Keep the wick trimmed to 1/4 inch, burn for at least 2 hours on the first use to prevent tunneling, and avoid placing it in drafty areas.

Always burn candles within sight, keep them away from flammable objects, and out of reach of children and pets. Never leave a burning candle unattended.

Yes, we accept gift orders with customized notes. Please enter your notes when placing the order, and we will include them in the box.

We offer personalization options such as customized notes. Please enter your notes when ordering, and we will ensure they are included in the package.

Currently, we operate exclusively online. This allows us to offer a wider range of products and ship them directly to your door.

You can stay updated by subscribing to our newsletter, following us on social media, and checking our website regularly for the latest news, promotions, and product launches.